The warranty does not include problems related to software - or hardware - misconfigurations introduced by the customer. In such event, the amount corresponding to the intervention will be invoiced to the customer.
In this program, defective components will be repaired or replaced for a period of time specified by the maintenance duration. This includes parts, labour and travelling expenses. The intervention will begin on the next business day following the customer call. Should we be unable to repair the failure right away, replacement parts will be lent within the next 24 hours, until the repair is satisfactorily executed.
This program includes only hardware failures, and does not include software related problems.
It should be emphasized that the delays indicated above apply only to customers in Brussels. Customers out of Brussels should add 2 business days for transport (take-away + delivery).